Shipping policy

Shipping Policy

At ByVelour, we do everything to ensure your order arrives quickly and safely. Below you will find all important information about our shipping in Switzerland and Great Britain.

Delivery areas

Currently, we deliver to the entire Switzerland and Great Britain.
If your country is not selectable at checkout, please contact us at support@byvelour.com we strive to offer you a personalized solution.

Shipping partners

We work with reliable courier services to ensure smooth delivery:

Swiss Post – for home deliveries and pickup points
DPD Switzerland – fast, tracked delivery throughout the country
DHL Express – for international or especially urgent shipments

Shipping costs

We offer you free standard shipping within Switzerland and Great Britain – with no minimum order value.

Estimated delivery time

We do our best to process your order as quickly as possible. The average delivery time is 4–11 business days, consisting of:

Processing time: 1–3 business days
Confirmation, inspection, careful packaging, and if applicable, personalization of the order.
Transit time: 3–8 business days
Depending on your location in Switzerland and Great Britain and the schedule of our international shipping center.

During holiday seasons or major sales events, delivery times may be slightly extended – however, we always strive for the fastest possible delivery.

Order processing and notifications

After placing your order, you will receive an order confirmation by e-mail.
Processing usually takes 1–3 business days (excluding weekends and holidays).
As soon as your package has been shipped, you will receive a shipping confirmation with tracking number. You can check the status at any time on our order tracking page.